Get in Touch With Us
This page tells you how to contact the editorial team behind Best Online Sports Betting, what we can realistically help with, and what we cannot. We publish reviews and comparisons of online sportsbooks that accept Canadian bettors — we do not operate any of them, hold your funds or have access to your betting account.
How to Reach the Editorial Team
Email is the only channel we monitor. Messages go to our editorial inbox at [email protected] and are read by a person, not an autoresponder. We aim to reply within two business days, though corrections involving bonus terms or payout policies can take longer because we re-check the operator's published terms before answering.
To get a useful answer first time, include:
- The page or sportsbook you are asking about — Instant Casino, Ivibet, Betninja or any other brand we list.
- What you read and where — a quoted line helps us find it fast.
- Your province or territory, if availability or payment methods are part of the question.
- The date you saw the information. Offers change without notice.
Please do not send account numbers, passwords, copies of ID documents or card details. We have no use for them and no way to act on them.
What We Can Help With — and What We Cannot
| We can help | We cannot help |
|---|---|
| Explaining how a listed bonus works in plain terms | Releasing a bonus, reversing a wager or crediting free bets |
| Correcting an out-of-date offer, figure or term on our pages | Chasing a withdrawal or overturning a KYC decision |
| Explaining our rating and ranking method | Opening, closing or unlocking an account for you |
| Pointing you to the operator's own support channel | Giving betting tips, picks or predictions on request |
| Partnership, media and advertising enquiries | Legal, tax or financial advice |
If your issue is with a sportsbook itself — a delayed payout, a voided bet, a verification hold — contact that operator's support team first and keep the ticket reference. If you then tell us how it was handled, it feeds into how we assess that brand's track record of paying. We cannot intervene on your behalf, but patterns in reader reports genuinely move our ratings.
Reporting a Problem With an Offer We List
Offers move faster than any comparison page. The headline promotions we currently show include Instant Casino's up to 40% extra on combo bets, Ivibet's sport bonus up to €150 and Betninja's welcome offer up to $2,500 plus 100 free spins. Every one of those is subject to the operator's own qualifying deposit, minimum odds, rollover and expiry rules, and each can be withdrawn or changed at any time.
If you clicked through and found something different from what we published, tell us. Send a screenshot of the offer page and the date. We will check the operator's terms and either correct the entry or explain why the difference exists — for example, a promotion that is region-limited, currency-specific, or only shown to new accounts. Note that some bonuses are advertised in euros or USDT rather than CAD; where an operator quotes a non-CAD figure, we say so rather than converting it and implying a fixed C$ value.
A word on our top three listings
Readers often write to ask why a particular brand sits where it does. In short:
- Instant Casino leads our table on combo and parlay pricing, with its up to 40% extra on combo bets applying only to qualifying multi-leg wagers that meet the operator's minimum-odds and leg-count rules. The limitation worth knowing: it is a bonus aimed at parlay bettors, so single-bet and low-odds punters get less from it than the headline suggests.
- Ivibet scores well for breadth across hockey, football, basketball, soccer and MMA markets, and its sport bonus up to €150 is straightforward by comparison. Its drawback for Canadians is that the bonus ceiling is quoted in euros, so the real CAD value moves with the exchange rate.
- Betninja carries the largest headline package we list — up to $2,500 plus 100 free spins — but that size comes with proportionally larger wagering requirements, and the free spins are casino-side rather than sportsbook value. Read the rollover before you treat the top figure as cash.
We may earn a commission when a reader signs up through a link on this site. That revenue does not buy position. Ratings are editorial, based on odds and pricing, market coverage, bonus terms, payout speed and reliability, banking options and reputation. If you think a ranking is wrong, write to us with your reasoning — it is one of the more useful emails we get.
Questions About Money, Payments and Payouts
Reading this site costs nothing. The money questions we receive are about the sportsbooks themselves, and we answer them generically rather than promising anything on an operator's behalf.
Deposit and withdrawal methods vary by brand. Canadian bettors typically encounter bank cards, bank wire and money transfer, voucher or player-transfer options, Interac where an operator supports it, and cryptocurrency. Crypto withdrawals are usually the quickest route, while card and wire payouts run on banking timelines. Any brand-specific limit, fee or processing window belongs to the operator — check its cashier and terms page before depositing, and ask us if the wording is unclear rather than guessing.
Three things worth verifying yourself before your first deposit, on any site:
- Whether the account can be held in CAD, or whether conversion applies on every deposit and withdrawal.
- The minimum and maximum payout per transaction and per week, and any fee attached to each method.
- What KYC documents are required and at what point — some operators verify at signup, others only at first withdrawal, which is when delays usually surface.
What Our Reviews Actually Cover
If you are writing to ask whether we have looked at something, here is the scope of our coverage so you can tell whether the answer already exists on the site:
- Core markets — moneyline, point spread and totals across NHL, NFL, NBA, MLB and soccer.
- Multi-leg and speculative betting — parlays, same-game parlays, futures and player props.
- In-play — live betting menus, cash-out availability and how quickly prices update.
- Niche and seasonal — golf, MMA and horse racing, including which brands run a proper racebook rather than a token markets list.
- Operational factors — betting limits, reduced juice where it exists, payout reliability, support quality and mobile apps or mobile browser performance.
Most of the brands we cover also run casino products alongside the sportsbook — slots, table games and live-dealer rooms — and several, such as WSM Casino, DisCasino, Skycrown and VegasHero, lead with casino promotions. CoinPoker sits closer to the poker side. Those adjacent products run on separate bonus terms and separate wagering requirements from the sports offers, so a casino bonus will not usually clear through sports bets and vice versa. If your question is about the casino side rather than betting, say so in the subject line — and if you are reading from the UK, our coverage of casinos operating outside GamStop is a separate section of the site.
Eligibility, Legal Standing and Responsible Gambling
The sportsbooks listed here accept bettors from across Canada and operate under international licences. That is not the same as approval by a Canadian federal or provincial authority, and we do not present it as such. Provincial regulators run their own licensed markets — Ontario's being the most developed — and rules on what is available differ by province and territory. Sports betting occupies a legal grey area for Canadians using offshore sites: the practical obligation sits with you to know your own province's position and the minimum age that applies where you live, which is 18 or 19 depending on the jurisdiction.
We cannot give legal advice and will not tell you whether a particular site is permitted where you are. What we can do is describe how an operator is licensed and what consumer protections that licence does and does not carry.
If your message concerns gambling harm — your own or someone else's — say so plainly and we will point you to Canadian support services. We will also action a request to stop showing you promotional content through our newsletter if you ask. We cannot self-exclude you from an operator; that request has to go to the sportsbook directly, and most have a responsible gambling section with deposit limits, time-outs and exclusion tools built in.
Corrections, Complaints and Press
Our pages carry a fact-check date and a named editor, currently Eric Davidson. If something we published is wrong, we correct it and note the change rather than quietly editing. Send the correction to the same editorial address with "Correction" in the subject line and we will prioritise it.
For partnership, affiliate or media enquiries, introduce your organisation and what you are proposing in the first paragraph. We will tell you honestly whether a commercial arrangement is possible and, if it is, what it does and does not affect. It does not affect a rating.
Not sure your question needs an email? Most answers about specific bonus mechanics, payout methods and market coverage already sit in the individual sportsbook reviews on flagrantfouls.com. If you read one and still have a gap, that gap is exactly what we want to hear about.